Terms of Service

1. Acceptance

These Terms govern access to and use of LXMN, a platform for wealth advisers and firms, operated by Fixerra Private Limited, India (“Fixerra”, “we”). By signing in or using LXMN you agree to these Terms and to our Privacy Policy. If you use LXMN for a firm, you confirm that you are authorised to do so. If you do not agree, do not use LXMN.

2. The service

LXMN helps advisers and firms manage client relationships, prepare meetings and briefs, track tasks, work with mail and calendars, and analyse portfolio documents. We may change, add or remove features from time to time. LXMN is offered to firms and their staff for business use, not to the general public.

3. Accounts and firm administrators

Access is by invitation from a firm. Each firm has administrators who manage its users, roles and settings and who are responsible for them. You must keep your sign-in links and devices secure, give accurate information, and tell your administrator or us promptly if you suspect unauthorised access. You are responsible for activity under your account.

4. Acceptable use

You must not:

• use LXMN unlawfully or in breach of securities, financial-advisory, privacy or other regulations that apply to you;
• access data you are not authorised to see, or attempt to bypass authentication, tenant separation or other security controls;
• upload malware, or interfere with or overload the service;
• copy, resell, reverse engineer or scrape LXMN, except as the law allows;
• use the service or its output to build a competing product or to train AI models.

5. Client data and the firm's responsibilities

The firm owns the client data it enters into LXMN and is responsible for having the right to collect and use it, for the accuracy of what it enters, and for any consents and notices its clients require. We process client data as the firm's processor, as described in the Privacy Policy. LXMN does not give investment, tax or legal advice. The firm and its advisers remain solely responsible for the advice they give, for suitability and compliance checks, and for their dealings with clients and regulators. Outputs such as briefs, screens, product matches and compliance flags are aids to the adviser's judgment, not a substitute for it.

6. AI-generated content

LXMN uses AI models to draft and summarise content and to read documents. AI output can be incomplete or wrong. You must review AI-generated content, and check figures against the source documents, before relying on it or sending it to a client or any other person. You are responsible for what you send or act on.

7. Third-party services

LXMN can connect to services you choose, such as Google and Microsoft mail and calendars, and it presents data from third-party data providers. Those services are governed by their own terms, which you must follow, and we are not responsible for their availability, accuracy or conduct. You can disconnect a connected account at any time.

8. Fees

Fees, billing and the term of use are as set out in the agreement between Fixerra and the firm. These Terms do not create a payment obligation for an individual user.

9. Confidentiality

Each party will keep the other's non-public information confidential and use it only for the purposes of the service, except where disclosure is required by law. We treat client data as the firm's confidential information.

10. Intellectual property

Fixerra and its licensors own LXMN, its software, design and documentation. We grant the firm and its users a limited, non-exclusive, non-transferable right to use LXMN for their internal business while these Terms apply. The firm keeps all rights in its data, and gives us the right to process it to provide the service.

11. Disclaimers

LXMN is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and uninterrupted or error-free operation. Market data and analytics may be delayed or inaccurate, and past performance does not indicate future results.

12. Limitation of liability

To the extent the law allows, Fixerra is not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or goodwill, and its total liability arising from the service is limited to the fees paid by the firm for the twelve months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.

13. Suspension and termination

We may suspend or end access if these Terms are breached, if security or the law requires it, or as the firm's agreement provides. You may stop using LXMN at any time. On termination we handle data as set out in the Privacy Policy. Sections that by their nature should continue to apply will do so.

14. Governing law and courts

These Terms are governed by the laws of India. The courts at Mumbai have exclusive jurisdiction over any dispute arising from them.

15. Changes

We may update these Terms. The date at the top shows when they last changed. Continued use after a change means you accept the updated Terms; for material changes we will notify firms in advance where practicable.

16. Contact

Legal notices and questions about these Terms: admin@lxmn.ai. Fixerra Private Limited, India.